Terms of Use

Last updated: May 10, 2020

1. Introduction

Welcome to our website. By accessing or using this website, you confirm that you are at least 18 years old and agree to these Terms of Use and our Privacy Policy.
These terms apply to all users, visitors, and customers of the website.

2. Information We Collect

We may collect the following personal and technical information:

  • Full name

  • Email address and phone number

  • Shipping and billing address

  • Payment details (processed securely via third-party providers)

  • IP address, device and browser type

  • Cookies and session tracking

  • Location data (if enabled by the user)

3. How We Use Your Information

Your information may be used to:

  • Process and deliver orders

  • Provide customer support

  • Improve site performance and user experience

  • Prevent fraud and ensure security

  • Run marketing campaigns and retargeting

  • Comply with legal and regulatory requirements

4. Cookies & Tracking

We use cookies and tracking technologies to:

  • Remember user preferences and sessions

  • Analyze website traffic (e.g., Google Analytics)

  • Run marketing campaigns (e.g., Google Ads, Facebook Pixel)

You may disable cookies at any time in your browser settings.

5. Third-Party Data Sharing

We do not sell or rent your personal data.
We only share it with:

  • Shipping and logistics companies

  • Payment gateway providers

  • Hosting, analytics, and infrastructure providers

  • Legal authorities if required by law

All third parties we work with comply with modern data protection standards, including GDPR.

6. שם המוצר Information & Substitutions

  • שם המוצר names, images, and descriptions on the website are for illustrative purposes only.

  • Minor differences may appear due to lighting, batch variations, or supplier changes.

  • Some products may be sourced internationally, while maintaining equivalent quality.

  • If an item is unavailable, we may replace it with a similar item. In some cases, you will be contacted in advance.

7. Website Use & Order Processing

  • Orders are processed Sunday through Friday.

  • We may cancel orders due to stock discrepancies, payment issues, or system errors.

  • By using this site, you agree to these Terms and all associated policies.

8. Delivery & Shipping Terms

  • All orders are shipped with tracking, full insurance, and a photo taken prior to dispatch.

  • Estimated delivery timeframe is 7–35 business days, depending on the destination.

  • In rare cases (courier delays, force majeure), delivery may take up to 60–120 business days.

  • In such events, the order will be reshipped at our expense. No monetary refunds will be issued.

  • ⚠️ If a package is intentionally unclaimed and not returned to us, no refund or reshipment will be provided.

9. Disputes & Chargebacks

In the event of a chargeback or forced refund, we reserve the right to refer the case to a licensed collection agency.

We retain complete documentation for every order, including:

  • Payment confirmation

  • Tracking number

  • Insurance certificate

  • Parcel photo before shipment

This documentation may be used in any relevant legal or financial dispute.

10. Contact Information

For any inquiries regarding these Terms or the use of your data, please contact us:

Email: support.team@uggstores.co.il
Company: KS-M TRADING LIMITED (UK)
Administrative Office (IL): 11 Hamnufim Street, Herzliya

🔒 All data is protected with SSL-grade encryption and handled according to strict information security protocols.
📦 Each parcel is fully insured, and we ensure maximum delivery reliability with tracking and photographic documentation prior to dispatch.