Privacy Policy & Terms of Use

Last updated: May 10, 2020

1. Introduction

We respect your privacy and are committed to protecting your personal information. By using this website, you accept our policies and terms.

2. Information We Collect

  • Full name
  • Email and phone number
  • Shipping and billing address
  • Payment information (secured via external processors)
  • Device data, browser type, IP address
  • Cookies and session analytics
  • Location data (if permission granted)

3. How We Use Your Information

  • To fulfill orders
  • Providing customer support
  • Improving website functionality and performance
  • Fraud detection and security analysis
  • Marketing optimization and retargeting
  • Legal compliance and operational requirements

4. Cookies & Tracking

We use cookies and tracking tools to enhance your experience. This may include:

  • Saving user preferences
  • Analyzing website traffic (e.g., Google Analytics)
  • Marketing campaigns (e.g., Google Ads, Facebook Pixel)

You may change cookie settings in your browser anytime.

5. Third-Party Data Sharing

We do not sell or rent your personal information. We may share it only with trusted third parties such as:

  • Shipping and logistics services
  • Secure payment gateways
  • Infrastructure and analytics providers
  • Legal authorities when required by law

All providers meet modern data protection standards (e.g., GDPR).

6. Information & Substitutions

All product images, descriptions, and details are for general reference only. Slight differences may occur due to lighting, supplier updates, or production batches.

Some items may be manufactured by global suppliers or from parallel production lines. All products are quality-checked and meet equivalent standards.

In case of unavailability, we may offer a similar-looking or similar-functioning product, occasionally with prior customer confirmation.

7. Website Use & Order Processing

  • Orders are accepted Sunday through Friday.
  • Orders are not processed, handled, or shipped on Saturdays (Shabbat).
  • We reserve the right to cancel orders due to inventory issues, payment failure, or technical errors.

By using this website, you acknowledge and agree to our order processing policy, including observance of Shabbat as a non-working day.

8. Delivery & Shipping Terms

  • All orders ship via insured registered delivery, including tracking number and package photo.
  • Estimated delivery time: 7–35 business days (based on destination & courier).
  • In rare cases of courier delays or force majeure, delivery may extend to 60–120 business days.

If this occurs, we offer free reshipment covered by our internal insurance. No refunds are provided in such cases.

⚠️ If a parcel is deliberately unclaimed and not returned to us (per courier policy), no reshipment or refund applies.

9. Disputes & Chargebacks

In case of a forced refund or chargeback, we reserve the right to assign the case to a licensed collection agency.

Each order is fully documented, including:

  • Payment confirmation
  • Package tracking
  • Insurance coverage
  • Photo of parcel before dispatch

This documentation may be used in legal or financial proceedings if necessary.

10. Contact Information

For any questions about this policy or your data, please contact:

  • Email: support.team@uggstores.co.il
  • This website is operated by KS-M TRADING LIMITED, UK.
  • Administrative inquiries may be addressed to our Israeli contact office: 11 Hamnufim Street, Herzliya.