Last updated: July 2025
This website is operated by an independent seller offering winter-inspired footwear. We are not affiliated with any specific brand or trademark holder.
1. Introduction
We respect your privacy and are committed to protecting your personal information. By using this website, you accept our policies and terms as outlined below.
2. Information We Collect
- Full name
- Email and phone number
- Shipping and billing address
- Payment information (secured via external processors)
- Device data, browser type, IP address
- Cookies and session analytics
- Location data (if permission granted)
- PRIVACY POLICY
3. How We Use Your Information
- To fulfill and deliver orders
- Providing customer support
- Improving website functionality and performance
- Fraud detection and security monitoring
- Marketing optimization and retargeting
- Legal compliance and operational requirements
4. Cookies & Tracking
We use cookies and similar tracking tools to enhance your browsing experience. This includes:
- Saving user preferences
- Analyzing traffic with services like Google Analytics
- Ad targeting through Google Ads and Facebook Pixel
You can manage or disable cookies via your browser settings. We also respect "Do Not Track" signals when supported by your browser.
5. Third-Party Data Sharing
We do not sell or rent your personal data. We may share it with trusted service providers such as:
- Shipping and logistics partners
- Secure payment gateways
- Infrastructure and analytics services
- Regulatory authorities, when required by law
All service providers adhere to modern data protection standards, including GDPR compliance.
6. Information & Substitutions
Product images and descriptions on the website are for general reference. Minor differences may occur due to lighting, supplier changes, or production batches.
Some items may come from international suppliers or alternate production lines. All products are quality-checked and meet equivalent standards.
If a specific item becomes unavailable, we may offer a similar alternative. In such cases, we may request customer confirmation before shipping.
7. Website Use & Order Processing
- Orders are accepted Sunday through Friday.
- No processing or shipping occurs on Saturdays (Shabbat).
- We reserve the right to cancel orders due to inventory, payment, or technical issues.
- By using this website, you agree to our processing schedule and Shabbat observance.
8. Delivery & Shipping Terms
- All shipments are made via insured registered delivery.
- Each parcel includes a tracking number and dispatch photo.
- Estimated delivery time: 7–21 business days (varies by country and courier).
- In rare cases of courier delays or customs issues, shipping may take longer.
- In such cases, we offer free reshipment covered by internal insurance.
- No refunds are given for late deliveries due to courier delays beyond our control.
Important: If a package is deliberately unclaimed and is not returned to us, no refund or reshipment will be issued.
All orders are fully insured to ensure your money and product are protected.
9. Disputes & Chargebacks
In case of a dispute or unauthorized chargeback, we will present full documentation to the relevant platform. This includes:
- Order confirmation and payment receipt
- Shipment photo and tracking number
- Internal insurance details
All cases are handled through official communication channels and in accordance with applicable law.
10. Contact Information
If you have any questions regarding this policy or your data, please contact us:
Email: support.team@uggstores.co.il
Operated by: KS-M TRADING LIMITED (UK)
Local Contact Office: 11 Hamnufim Street, Herzliya, Israel
